Record Store Day Online FAQs:
When does RSD go online this year? Any remaining RSD stock will be made available online from 8pm on Monday 14th April.
If I order online, can I collect straight away? Hold yer horses!! Afraid not. We work fast & we are efficient but we are not miracle workers. Orders need to be received, processed, picked & notified before you mosey on down to the shop to collect them. So, sit tight. Await confirmation that your order is ready to collect & as soon as it is, you’re more than welcome to come & grab it. Remember though, this is usually our busiest time of year, by far. Orders will take a while to sort regardless of how
much coffee we guzzle.
Can I combine multiple online orders? RSD is our busiest time on the website. Ever. As organised & accommodating as we are, if you ask us to combine orders, you will break us. We’re not being difficult. It’s just not as easy as it might sound.
How do I know my order has gone through? If you have received an order number, your order has gone through. Sometimes, when the website is especially busy, things can go a bit wonky & order confirmations take a while to come through. If you haven’t received any sort of notification from us within 48 hours, please contact us by email: [email protected]
If it’s in my shopping basket is it mine? Nope. You can’t bagsy stuff. It’s not yours ‘til you check out. We would advise that you decide on your priority titles, check those out first & then come back for a more casual browse afterwards, once you know the really important stuff is safe & yours.
Where’s my order? Once your order has been picked, packed & is ready to leave the building, you’ll get notification that your order has “shipped”. Then, you’ll need to sit & wait patiently for the Royal Mail to work their magic. Some parts of the UK are much slower than others with their deliveries & some countries are much slower than others. UK delivery should take between 2 to 5 working days to arrive, Europe & the rest of the world should take up to 2 weeks, depending
on where you are. If, after 2 weeks from the “shipped” date, you genuinely believe your order has gone missing for good (& you’ve checked with your neighbours, at the post office, behind the wheelie bins), by all means drop us an email at [email protected] but please give it some time. Virtually all orders turn up in the end.
Do you post internationally? Yes. We post to pretty much everywhere. Just be aware that postal times vary hugely depending on where you live.
Do I get tracking info? A Royal Mail delivery confirmation number can be provided for all tracked mainland UK & international orders once the order has been posted. You should automatically receive an email from Royal Mail within 48 hours of your parcel being shipped.
Good luck and happy shopping!
| 
